Optimus is a boutique recruitment firm specialising in the placement of ambitious individuals within the offshore finance industry. Our close relationships with a wide range of clients, from niche to blue-chip, enable us to offer unique opportunities from trainee to executive, for those who have talent and drive. The inherent efforts of getting a new job are so often masked by sheer frustration. At Optimus, we fully recognise that you want to be treated differently and indeed deserve to.

 

Optimus Recruitment First Floor, Commercial House Annex Commercial Street St Helier Jersey JE2 3RU Tel: 01534 832660 Email: info@optimus.je

Vacancy - details    Job Title Service Desk Analyst  Details Key Responsibilities- Required to work under an objective management environment Provide a first and second line support service, logging customers incidents and requests, resolving where possible otherwise escalating faults to 3rd Line Support Groups in accordance with defined procedures Utilise the capabilities of our ticket logging system, defining incidents or requests with efficient detail Adhere to Service Desk Best Practices in order to improve customer's perception of services provided whilst aiding the smooth running of the Service Desk Team Liaise with suppliers to action repairs or replacement of equipment Assist with the New Starter/Leaver and Transfer process in accordance with procedures Undertake administration tasks on the network, servers, telephony and voicemail systems Ensure software loaded onto workstations and laptops is in compliance with Corporate Policy and within approved license count Ability to work in a hands-on capacity in order to liaise with customers to resolve problems reported to Service Desk exploiting remote control facilities where appropriate Work shifts over the period 08:00 until 18:00 Flexible attitude towards work; working additional hours in evenings or over weekends at short notice to meet business needs In addition to the duties listed above, the Service Desk Analyst may be requested to perform any other ad hoc duties or projects as requested by the Service Desk Manager Qualifications and Experience- Ideally educated to A Level standard or equivalent Experience working in a busy IT team supporting PC Users and System Administration within an IT Service Desk/Desktop environment (Legal, or Financial Services corporate environment) Hands-on experience of hardware configuration (PCs, Laptops, Printers) Experience working in a team supporting PC Users and System Administration within a Helpdesk / Desktop environment Strong problem solving skills including effective investigative techniques Exceptional communication, interpersonal and Customer Service skills A good team worker, shares knowledge, uses initiative and is self motivated Confident and able to work well within a stressful and dynamic environment Knowledge of Automated Call Distribution Experience with Call Tracking Systems preferably Touchpaper (although not essential) Knowledge of Windows XP and Windows 7, Microsoft Exchange, Office 2003/2010 Products, Citrix Administration, Microsoft Systems Management Server ( SMS), Active Directory, Blackberry handsets Knowledge of Cisco telephony support and administration Experience of supporting Applications within a Microsoft environment Experience with a document Management System (e.g. Worksite) A good knowledge of hardware configuration, including PCs, laptops, printers and Communications equipment Experience with supporting Blackberry devices Able to write high quality end user and technical documentation Ability to accept responsibility for the ownership of a task and see it through to completion  Salary (pa) Negotiable        Job Type Permanent  Sector I.T.      Location Jersey

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